Check home page for current shop hours or call us at 717-339-0900.
SHIPPING INFORMATION-CANCELATION & RETURN POLICIES FOUND ON THIS PAGE.
Expect delays in shipping over the holiday periods. We Will not be processing or shipping any orders from Dec. 23, 2013 thru Dec. 27th and again from Dec.30th thru Jan.2, 2014. You can still place orders, however we will be closed for the holidays and unable to get them out.
Please be aware that ALL MAGICAL ITEMS (spell kits, charms, bath salts, divination tools etc.) are sold as novelties with no guarentees written or implied as to their effectiveness. Therefore all these sales are FINAL unless they are RECEIVED DAMAGED. We believe the magic is within the person and these items are simply the tools used to aid the person performing their rites!
Business email address admin@crystalwandinpa
By standard mail:
The Crystal Wand
529 Baltimore St
Gettysburg, PA 17325
Hours will be posted on main Home Page as they will vary with seasons We have limited winter email@example.com
SHIPPING INFORMATION: We strive to ship all orders within 24-48 hours after receiving them, however, in the event of heavy snow or storms in our area we may experience difficulties in getting into the shop and therefore you will experience delays. We will always try to notify you of this on our front page when winter storms are approaching. ------We will notify you by email if any item is out of stock or back ordered. If that is the case then we will notify you of the approximate time the back order is expected and offer you the choice of waiting for the item or canceling the order.
SHIPPING COST: Shipping cost are based on weight and size of packages and are determined by UPS and the USPS rates. We advise comparing both rates when ordering items, especially small orders of small items as the USPS is often cheaper than UPS, (and in some cases just as quick when you live within a few hundred mile radius of Gettysburg) Please note, if you live in Pa or Md, Never order 2nd day air as it will come just as quickly via UPS ground and cost a lot less.
REFUNDS, RETURNS OR CANCELLATIONS POLICY:
If you receive merchandise that has been DAMAGED in transit, please notify us within 48 hours of receipt of the items explaining the damage. You can contact via email or by phone. We will then offer you a refund or ship out a replacement at that time. We will also make arrangements for pick up of the damged goods.
CANCELLATIONS:If you need to cancel an order please do so ASAP as once the order has been shipped there will be a restocking charge of 15% charged to your account to cover shipping and handling cost.
REFUNDS: Will be dealt with on a case by case basis, however please be aware that ALL MAGICAL GOODS, CHARMS, SPELL KITS, BATH SALTS, ETC. ARE SOLD AS NOVELTIES with no guarentees written or implied as to their effectiveness. The magical world is completely subjective and we have no control over how it works for you. Therefore, all sales are final with no returns accepted unless there are damages to the items received.
Frequently Asked Questions:
Question:I am looking for a sage blend(or other product) I don't see listed, will you be getting any in?
Answer: Simply send an email to us explaining the brand or item particulars and we will let you know if we can get it for you and the pricing.
Question: I placed an order over a week ago and it still hasn't arrived, where is it?
Answer: If you emailed your order number to us first we will check with the carrier and track it, then send you the delivery date. If it hasn't arrived and should have by now, we will send a replacement if it is determined to have been lost or damaged in transit. In either case we will email you with information updates.
Question: My package arrived and everything was fine, except one item was broke. What now?
Answer: Email us your order number and description of the broken item. We can send you a replacement item or if you prefer, we will refund the cost and shipping charges associated with that item.
The Crystal Wand is located at 529 Baltimore St. in Gettysburg, across the street from the Jenny Wade House parking lot.